Tunza Property Support Services Agreement

This Property Support Services Agreement, the “Agreement,” governs property support services provided by Tunza Property, a New Jersey sole proprietorship, “Tunza,” “we,” “us,” or “our,” to the person or entity purchasing the services, “Customer,” “you,” or “your.”

By accepting this Agreement electronically and completing checkout, you confirm that you have read and agree to this Agreement and that you have authority to enter into it for the property identified during signup.

1. Purpose of the Service

Tunza provides local property support, documentation, access, and administrative coordination services for owners who continue to self-manage their properties.

Tunza is not a full-service property manager.

Unless a separate written agreement expressly states otherwise, Tunza does not:

• advertise or lease property;
• negotiate leases or lease renewals;
• locate, solicit, screen, approve, or place tenants;
• collect rent or security deposits;
• hold or control Customer funds;
• issue legal notices;
• commence or manage eviction proceedings;
• provide legal, tax, accounting, engineering, architectural, environmental, code-compliance, or insurance advice;
• perform licensed home-improvement or trade work;
• act as a general contractor;
• perform a professional home inspection;
• provide security or alarm-monitoring services; or
• provide 24-hour emergency property-management services.

Customer remains responsible for all ownership, leasing, tenant, financial, legal, insurance, repair, and vendor decisions.

2. Customer Authority

Customer represents and warrants that:

1. Customer owns the property or has legal authority from the owner to engage Tunza.
2. Customer has authority to permit Tunza to access each area Customer asks Tunza to enter.
3. Customer will obtain any tenant notice, tenant consent, association approval, building approval, or other permission legally required before Tunza enters an occupied unit or restricted area.
4. Tunza may reasonably rely on Customer's representations and access instructions.
5. The services are being obtained in connection with Customer's ownership or operation of rental, investment, or other real property.

Customer must promptly notify Tunza if Customer's authority to provide access changes.

Tunza may refuse to enter any property or area when Tunza reasonably believes entry may be unauthorized, unsafe, unlawful, or inconsistent with this Agreement.

3. Tunza Essential

Tunza Essential is currently $299 per property per month.

Essential includes:

• one scheduled property condition visit per billing month;
• a photo report following that scheduled visit;
• coordination of up to 2 Routine Maintenance Issues per billing month;
• establishment and maintenance of a Property Operations File;
• one annual Property Operations Review; and
• access to separately priced member add-on services.

The following current Essential member add-on rates apply unless a different price is clearly disclosed and approved before purchase:

• Contractor Access Appointment: $149 each.
• Additional Property Visit: $129 each.

Unused monthly visits or maintenance-coordination allowances do not accumulate or roll over unless Tunza agrees otherwise in writing.

4. Tunza Plus

Tunza Plus is currently $399 per property per month.

Plus includes:

• all core Essential services;
• coordination of up to 4 Routine Maintenance Issues per billing month instead of 2;
• one Contractor Access Appointment per billing month, for up to 60 minutes onsite;
• priority scheduling for eligible onsite support;
• one annual Aerial Exterior Documentation service, when legally and operationally feasible; and
• reduced member pricing for certain additional services.

The following current Plus member add-on rates apply unless a different price is clearly disclosed and approved before purchase:

• Additional Contractor Access Appointment: $99 each.
• Additional Property Visit: $99 each.

The included monthly Contractor Access Appointment does not roll over.

“Priority scheduling” means Tunza will give Plus requests scheduling priority over comparable non-priority requests when reasonably practicable. It is not a guaranteed response time or emergency-service commitment.

5. Property Condition Visits

A Property Condition Visit is a limited, non-invasive visual observation and documentation service.

During a visit, Tunza may visually observe accessible areas agreed upon with Customer and document observable conditions through photographs, notes, and related records.

A Property Condition Visit is not:

• a licensed home inspection;
• an engineering or structural inspection;
• a building-code inspection;
• an environmental assessment;
• a mold, asbestos, lead, radon, pest, or hazardous-material inspection;
• a roof certification;
• a security inspection;
• a guarantee that the property is safe, code compliant, defect free, or properly maintained.

Tunza does not open walls, dismantle equipment, test building systems, move personal property, enter inaccessible areas, or perform destructive or technically specialized testing.

Tunza may fail to observe conditions that are concealed, intermittent, inaccessible, outside the agreed scope, or not reasonably apparent during the visit.

Customer remains responsible for obtaining qualified licensed professionals whenever professional evaluation is appropriate.

6. Vacant Property Visits

A scheduled monthly Property Condition Visit may be used to document a vacant property.

Additional vacant-property visits are additional Property Visits and are charged at the applicable plan rate unless Tunza agrees otherwise in writing.

Vacant-property visits are observational visits only. Tunza does not provide continuous surveillance, security patrols, alarm monitoring, freeze protection, property preservation, or a guarantee against trespass, theft, vandalism, water damage, fire, weather damage, utility failure, or other loss.

7. Routine Maintenance Coordination

A “Routine Maintenance Issue” means one discrete, non-emergency maintenance or repair matter that can reasonably be handled through ordinary administrative coordination with an independent vendor.

Examples may include scheduling a plumber for a leaking fixture, coordinating an appliance repair, or arranging a locksmith visit.

Unless Tunza expressly agrees otherwise, a Routine Maintenance Issue does not include:

• emergencies;
• renovations;
• construction projects;
• insurance claims;
• remediation projects;
• major capital projects;
• permit management;
• code-compliance projects;
• multiple unrelated repair items grouped into one request;
• matters requiring supervision of construction means or methods; or
• projects requiring coordination among multiple trades beyond ordinary scheduling.

For each Routine Maintenance Issue, Tunza's role is administrative. Tunza may communicate with Customer and vendors, coordinate scheduling, relay information, and document status.

Tunza does not control or direct a vendor's technical methods, workmanship, staffing, safety procedures, licensing, pricing, or performance.

8. Independent Vendors

All repair, maintenance, cleaning, painting, locksmith, construction, and trade services are performed by independent third parties engaged by Customer.

Customer selects and approves the vendor.

Customer approves the scope of work.

Customer approves the vendor's price.

Customer approves all spending.

Customer enters into the vendor relationship directly.

Customer pays the vendor directly unless Tunza expressly agrees to a different arrangement in a separate written agreement.

Tunza does not have authority to enter into a repair or improvement contract on Customer's behalf or commit Customer to vendor charges unless Customer gives specific written authorization for a particular transaction.

If Tunza identifies or suggests a possible vendor, the suggestion is provided as a convenience and is not a warranty, endorsement, certification, or guarantee of that vendor's licensing, insurance, workmanship, pricing, availability, honesty, or performance.

Customer is responsible for determining whether a vendor is properly licensed, registered, insured, and qualified for the work being performed.

Tunza is not responsible for an independent vendor's acts, omissions, delays, defects, injuries, code violations, property damage, or failure to complete work.

Nothing in this Agreement creates an employment, partnership, joint venture, or contractor-subcontractor relationship between Tunza and an independent vendor engaged by Customer.

9. Contractor Access Appointments

For a Contractor Access Appointment, Tunza will ordinarily:

1. confirm the scheduled appointment;
2. arrive at the property during the agreed access window;
3. provide lawful access using access credentials authorized by Customer;
4. remain onsite for up to 60 minutes;
5. document the work area as reasonably appropriate; and
6. secure the property when Tunza leaves, using the locking or access system made available by Customer.

Contractor Access is an access and documentation service. Tunza does not supervise, inspect, approve, certify, or accept a contractor's technical work.

Tunza's presence does not mean that work has been properly completed.

If an appointment is expected to exceed 60 minutes, Tunza will notify Customer before accepting the appointment when reasonably possible.

Tunza will not impose an additional onsite-time charge without Customer's approval.

If a contractor remains after Tunza's agreed onsite period, continued access must be separately authorized by Customer and agreed upon by Tunza.

10. Turnover Coordination

Turnover Coordination is administrative coordination, not leasing or property management.

Tunza may assist with operational items such as scheduling cleaning, painting touch-ups, locksmith work, maintenance items, documentation, and a final visual walkthrough.

Turnover Coordination is not a separate unlimited pool of services.

Each discrete repair or vendor workstream may count toward the applicable monthly Routine Maintenance Issue allowance.

A Contractor Access Appointment required during a turnover counts toward the applicable Contractor Access allowance or is billed at the applicable add-on rate.

A separate final walkthrough or other onsite visit counts as the monthly Property Condition Visit if Customer elects to use that visit for the turnover. Otherwise, it is an Additional Property Visit at the applicable plan rate.

Tunza does not advertise the unit, determine rent, negotiate lease terms, screen applicants, select tenants, prepare lease documents, collect deposits, or determine security-deposit deductions.

11. Property Operations File and Annual Review

The Property Operations File is an organized record of information, photographs, observations, and documents developed through Tunza's services.

It is not an engineering record, property inspection certification, code-compliance certification, title record, or substitute for professional property records required by law.

The Annual Property Operations Review summarizes information available to Tunza from prior visits and coordination activity. It is not a new professional inspection or certification.

12. Aerial Exterior Documentation

Tunza Plus includes one Aerial Exterior Documentation service during each twelve-month period of active Plus service, where legally, safely, and operationally feasible.

Aerial Exterior Documentation may include photography of visible exterior areas such as rooflines, gutters, chimneys, exterior surfaces, and other areas that may be difficult to view from ground level.

It is visual documentation only.

It is not:

• a roof inspection;
• a structural inspection;
• an engineering inspection;
• a code inspection;
• a measurement or survey;
• a warranty regarding the condition of any building component.

Aerial operations will only be conducted when permitted by applicable law, airspace requirements, weather conditions, site conditions, safety considerations, equipment limitations, and operator availability.

Customer authorizes Tunza or a properly engaged drone operator to conduct authorized aerial photography at the property when legally permitted.

If aerial operation cannot reasonably be performed because of airspace restrictions, weather, site conditions, safety requirements, legal restrictions, or similar circumstances outside Tunza's reasonable control, Tunza may postpone the service or provide reasonable ground-level exterior photographic documentation instead.

No aerial operation will be conducted when Tunza determines that doing so would be unlawful or unsafe.

13. Property Access, Keys, Codes, and Security

Customer may provide keys, lockbox information, entry codes, alarm instructions, or other access credentials necessary for authorized services.

Tunza will use reasonable care in handling access credentials.

Customer must not provide Tunza access that Customer is not legally entitled to authorize.

Customer remains responsible for:

• maintaining functional locks and access systems;
• changing credentials when appropriate;
• communicating access restrictions;
• providing required notices to tenants;
• identifying occupied or restricted areas; and
• advising Tunza of known security risks.

Tunza does not guarantee that a property cannot be entered by unauthorized persons before, during, or after a visit.

14. Occupied Units and Tenants

Tunza will not knowingly enter an occupied dwelling unit unless Customer represents that lawful access has been arranged and all required notices or permissions have been provided.

Tunza does not determine whether a landlord has a legal right to enter an occupied unit.

That determination remains Customer's responsibility.

Tunza personnel may communicate with tenants as reasonably necessary to coordinate authorized access or relay factual information, but Tunza does not become the tenant's property manager or Customer's leasing agent by doing so.

Tunza will not accept rent, negotiate lease obligations, make promises concerning tenancy, waive lease requirements, or serve legal notices.

15. Known Hazards and Safe Access

Customer must disclose known conditions that could reasonably create a safety risk, including:

• aggressive animals;
• unsafe structures;
• active construction;
• exposed electrical hazards;
• suspected hazardous materials;
• serious water intrusion;
• fire damage;
• criminal activity;
• dangerous occupants or visitors; and
• other material access hazards.

Tunza may cancel, postpone, or terminate an onsite service if Tunza reasonably determines that conditions are unsafe.

Such a refusal does not constitute a missed appointment under a Tunza guarantee when the unsafe condition was not caused by Tunza.

16. Emergencies

Tunza does not provide 24-hour monitoring or emergency response.

Customer is responsible for maintaining appropriate emergency contacts and procedures for tenants and the property.

If Tunza happens to observe a condition that appears to create an immediate threat to life or serious property damage, Tunza may contact Customer, emergency services, utility providers, or other appropriate parties.

Tunza does not undertake a continuing duty to detect emergencies merely because it performs periodic visits.

Tunza is not required to advance funds, hire emergency contractors, or authorize repairs without Customer approval, except that Tunza may contact public emergency services when reasonably appropriate.

17. Photographs and Property Records

Customer authorizes Tunza to photograph and document the property as reasonably necessary to provide the services.

Photographs and records may be stored using third-party technology providers reasonably necessary to operate Tunza's business.

Tunza will not use identifiable interior property photographs for public advertising or marketing without separate permission from Customer.

Customer is responsible for informing Tunza of areas that should not be photographed because of privacy, confidentiality, tenant, security, or legal concerns.

18. Service Scheduling

Services are provided by appointment and subject to reasonable scheduling availability.

Unless expressly stated otherwise, Tunza does not guarantee same-day or next-day service.

Customer must provide timely access, accurate property information, and reasonable cooperation.

If Tunza cannot complete a scheduled service because Customer, a tenant, a vendor, or another person prevents lawful access, the service may be treated as used if Tunza reasonably incurred the time and travel required for the appointment.

Tunza will use reasonable efforts to reschedule but may charge an applicable additional-visit or access fee when another trip is required.

19. Documentation Promise

For purposes of the Documentation Promise, a “business day” means Monday through Friday, excluding federal holidays and New Jersey State holidays observed by Tunza.

If Tunza completes a confirmed scheduled Property Condition Visit but does not deliver the corresponding photo report within one business day after completion of that visit, Customer will receive one additional standard Property Condition Visit at no charge.

The complimentary visit:

• has no cash value;
• may not be transferred to another property;
• must be used while the subscription remains active; and
• must be scheduled within 60 days after Tunza confirms the Documentation Promise remedy.

The Documentation Promise does not apply when timely delivery is prevented by Customer's action, lack of necessary information, technology or communications failure outside Tunza's reasonable control, force majeure, or another circumstance outside Tunza's reasonable control.

This Promise concerns Tunza's reporting performance only. It does not guarantee any condition or outcome at the property.

20. Access Reliability Promise

If Tunza confirms a Contractor Access Appointment and fails to arrive during the agreed access window for reasons within Tunza's reasonable control:

• if the appointment was purchased as an add-on, Tunza will waive or refund Tunza's fee for that appointment; or
• if the appointment was included with Tunza Plus, Customer will receive one additional Contractor Access Appointment of up to 60 minutes at no charge.

A complimentary appointment:

• has no cash value;
• does not roll over indefinitely;
• must be used while the subscription remains active; and
• must be scheduled within 60 days after Tunza confirms the remedy.

The Access Reliability Promise does not apply when the appointment cannot proceed because of vendor cancellation or delay, Customer cancellation or delay, denied access, unsafe conditions, inaccurate access instructions, severe weather, governmental restrictions, emergencies, or circumstances outside Tunza's reasonable control.

21. Fees and Recurring Billing

Customer will pay the recurring subscription price displayed at Checkout for the plan and property selected.

The initial subscription charge occurs when Customer completes Checkout.

Unless Customer cancels, the subscription continues month to month and the payment method provided through Stripe will be charged automatically on each recurring billing date.

There is no minimum subscription term unless a separate written order expressly states otherwise.

Customer expressly authorizes these recurring monthly charges until cancellation takes effect.

Each subscription applies to one enrolled property unless the Checkout or Order Summary expressly states otherwise.

Additional services are not automatically charged merely because they are discussed.

Tunza will obtain Customer approval before charging a separately priced add-on service.

Applicable taxes, if legally required, may be added.

22. Cancellation

Customer may cancel at any time.

Cancellation may be requested by emailing hello@tunzaproperty.com.

Customer does not have to speak with a salesperson or provide a reason for cancellation.

A cancellation request should identify the Customer and property sufficiently for Tunza to locate the subscription.

If cancellation is received before the next recurring billing charge is processed, the subscription will not renew for another monthly billing period.

Cancellation does not retroactively refund the current billing period.

Services remain available through the end of the paid billing period unless Customer asks Tunza to stop sooner.

Tunza will provide written or electronic confirmation of cancellation.

Nothing in this section limits any cancellation or refund right that applicable law gives Customer.

23. Price Changes

Tunza may change subscription or add-on pricing prospectively.

Tunza will provide at least 30 days' advance written or electronic notice before increasing an existing Customer's recurring monthly subscription charge.

A price increase will not apply retroactively.

Customer may cancel before the new price becomes effective.

Tunza will obtain any additional consent required by applicable law before implementing a pricing change.

24. Failed Payments

If a recurring payment fails, Tunza may notify Customer and temporarily pause future services until payment is resolved.

Tunza will not intentionally continue accumulating separately billable services while a subscription is suspended for nonpayment unless Customer separately authorizes them.

Suspension for nonpayment does not require Tunza to perform missed services retroactively after payment is restored.

25. Refunds and Initial Property Fit

Except as expressly stated in this Agreement or required by law, monthly subscription fees are non-refundable once the applicable billing period begins.

Tunza does not provide prorated refunds when Customer voluntarily cancels during a billing period.

Payment through self-service Checkout means the property passed Tunza's automated self-service eligibility criteria based on the information provided by Customer. It does not prevent Tunza from confirming the accuracy and operational suitability of that information during onboarding and the initial property visit.

Tunza may decline to continue servicing a property if, during onboarding or within 30 days after the initial baseline visit, Tunza reasonably determines that:

• material application information was inaccurate;
• the property is outside Tunza's service area;
• lawful access cannot be established;
• the property requires services outside Tunza's scope;
• conditions create unreasonable safety or operational risk; or
• continuing service would cause Tunza to violate applicable law or licensing requirements.

If Tunza declines the property under this Initial Property Fit provision, Tunza will cancel the subscription and refund all recurring subscription fees paid to Tunza for that property.

Separately purchased add-on services already fully performed are not refundable unless required by law or covered by an express Tunza guarantee.

26. Customer's Continuing Responsibilities

Customer remains solely responsible for:

• property ownership decisions;
• compliance with landlord-tenant law;
• tenant notices;
• leases and lease enforcement;
• rent and deposits;
• habitability obligations;
• legal deadlines;
• taxes;
• insurance;
• permits;
• code compliance;
• determining whether repairs are necessary;
• selecting qualified professionals;
• approving all vendor work and spending; and
• responding to professional or governmental recommendations.

Tunza's documentation does not transfer these responsibilities to Tunza.

27. Insurance

Customer is responsible for maintaining property, landlord, liability, casualty, and other insurance appropriate for the property and Customer's activities.

Tunza is not an insurer.

Tunza's fees are based on the limited scope of services and allocation of responsibilities described in this Agreement.

Customer should not rely on Tunza's services as a replacement for property insurance, liability insurance, professional inspections, alarms, security measures, or emergency response arrangements.

28. No Guarantee of Property Outcome

Property ownership involves risks that periodic observation cannot eliminate.

Tunza does not guarantee:

• that defects will be discovered;
• that damage will be prevented;
• that contractors will perform correctly;
• that tenants or third parties will act lawfully;
• that a property will remain secure;
• that a property will satisfy legal or insurance requirements;
• that maintenance will prevent future failure; or
• that Customer will avoid financial loss.

The Documentation Promise and Access Reliability Promise are limited performance remedies and do not constitute warranties regarding the condition or future performance of the property.

29. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY NEW JERSEY LAW, TUNZA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING FROM THE SERVICES, INCLUDING LOST RENT, LOST PROFITS, LOST BUSINESS OPPORTUNITY, LOSS OF USE, OR DIMINUTION IN PROPERTY VALUE, EVEN IF SUCH LOSS WAS FORESEEABLE.

TO THE FULLEST EXTENT PERMITTED BY LAW, TUNZA'S TOTAL AGGREGATE LIABILITY ARISING FROM ORDINARY NEGLIGENCE, BREACH OF CONTRACT, OR OTHER CLAIMS RELATING TO SERVICES FOR A PARTICULAR PROPERTY WILL NOT EXCEED THE GREATER OF:

1. THE SUBSCRIPTION FEES PAID TO TUNZA FOR THAT PROPERTY DURING THE SIX MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
2. $2,500.

THIS LIMIT DOES NOT APPLY TO TUNZA'S FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR ANY LIABILITY THAT APPLICABLE LAW DOES NOT PERMIT THE PARTIES TO LIMIT.

Nothing in this Agreement waives any non-waivable statutory right.

30. Independent Vendor Claims

Tunza is not liable for the independent acts or omissions of a contractor, tradesperson, vendor, tenant, building employee, association, governmental body, or other third party not under Tunza's direction and control.

The fact that Tunza scheduled, admitted, photographed, communicated with, or suggested a vendor does not make that vendor Tunza's employee, subcontractor, or agent.

This provision does not excuse Tunza from liability for Tunza's own conduct to the extent such liability may not lawfully be excluded or limited.

31. Customer Indemnification for Third-Party Claims

Customer will defend and indemnify Tunza against a third-party claim, damage, liability, judgment, or reasonable legal expense to the extent the claim arises from:

• Customer's breach of this Agreement;
• Customer's lack of authority to permit property access;
• Customer's failure to give legally required tenant notice or obtain legally required permission;
• inaccurate or materially incomplete instructions supplied by Customer;
• dangerous property conditions known to Customer and not disclosed to Tunza;
• a vendor selected, approved, or directly engaged by Customer; or
• Customer's negligence or unlawful conduct.

This indemnification applies only to third-party claims.

Customer is not required to indemnify Tunza to the extent a claim was caused by Tunza's negligence, gross negligence, willful misconduct, or unlawful conduct.

Tunza will give Customer reasonable notice of an indemnified claim and reasonable cooperation in its defense.

32. No Authority to Bind Customer

Tunza is an independent service provider.

Except for specific authority Customer separately gives in writing, Tunza has no authority to:

• sign a contract for Customer;
• incur debt for Customer;
• authorize vendor charges;
• modify a lease;
• settle a tenant dispute;
• accept rent;
• waive Customer's rights;
• make legal representations on Customer's behalf; or
• otherwise bind Customer.

33. Communications and Electronic Records

Customer consents to receive service-related communications electronically at the email address or phone number Customer provides.

Electronic records and electronic acceptance may be used to document this Agreement, changes, authorizations, add-on approvals, notices, and cancellation requests.

Customer is responsible for keeping contact information current.

Marketing communications, if any, are governed separately and are not required as a condition of service.

34. Changes to the Agreement

Tunza may update this Agreement for future services.

Changes do not retroactively alter rights or obligations that arose before the effective date of the change.

For an existing subscription, Tunza will provide reasonable advance notice of a material change.

If applicable law requires Customer's affirmative consent to a particular change, Tunza will obtain that consent before the change becomes binding.

If Customer does not agree to a prospective material change, Customer may cancel before it becomes effective.

35. Tunza's Right to Suspend or Terminate Service

Tunza may suspend or terminate services immediately when reasonably necessary because of:

• nonpayment;
• unsafe conditions;
• unlawful access instructions;
• threats, harassment, or abusive conduct;
• fraud or materially false application information;
• repeated inability to obtain access;
• requests outside Tunza's lawful service scope;
• regulatory or licensing concerns; or
• circumstances making continued service unreasonable or unlawful.

Tunza may otherwise terminate a property subscription on seven days' written notice.

If Tunza terminates without cause before the end of a prepaid monthly billing period, Tunza will refund the unused prorated portion of the recurring subscription fee.

This does not require a refund when termination results from Customer's material breach, nonpayment, fraud, unlawful conduct, or unsafe conditions caused or controlled by Customer.

36. Force Majeure

Tunza is not responsible for delay or failure caused by events outside its reasonable control, including severe weather, natural disasters, government orders, utility outages, transportation shutdowns, public emergencies, widespread communications outages, inaccessible roads, or legal restrictions.

Tunza will use reasonable efforts to reschedule affected services.

This provision does not excuse payment obligations for separately approved services already performed.

37. Governing Law

This Agreement is governed by the laws of the State of New Jersey, without regard to conflict-of-law rules.

The parties agree that any lawsuit arising from this Agreement or Tunza's services may be brought in a state court of competent jurisdiction in New Jersey or, when federal jurisdiction exists, the appropriate federal court in New Jersey.

Nothing in this Agreement prevents either party from bringing a matter in New Jersey Small Claims Court or Special Civil Part when that court has jurisdiction.

38. Good-Faith Dispute Resolution

Before filing a lawsuit, the parties will make a good-faith effort to resolve the dispute directly.

A party raising a dispute should provide written notice describing the issue and requested resolution.

The parties will have at least 15 days after delivery of that notice to attempt resolution before either party files suit, unless emergency injunctive relief, a statutory deadline, or another time-sensitive legal right makes waiting unreasonable.

This section does not prevent a Customer from contacting a regulator, law-enforcement agency, insurer, attorney, or other governmental or professional resource at any time.

39. Assignment

Customer may not transfer a property subscription to another owner or property without Tunza's written approval.

Tunza may assign this Agreement in connection with a sale, merger, reorganization, or transfer of substantially all of the business responsible for the services, provided the assignee assumes Tunza's obligations under this Agreement.

40. Entire Agreement and Order Summary

This Agreement, together with the applicable Checkout or Order Summary and any written add-on authorization, constitutes the agreement concerning the purchased Tunza services.

If the Checkout or Order Summary expressly identifies a property, plan, price, or service quantity that differs from a general description in this Agreement, the Checkout or Order Summary controls for that specific commercial term.

Website marketing copy does not expand Tunza's obligations beyond the specific services, plan benefits, guarantees, and terms expressly stated in this Agreement and the applicable Order Summary.

Nothing in this section permits Tunza to make false or misleading statements about its services.

41. Severability

If a court determines that a provision of this Agreement is invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted, and the remaining provisions will continue in effect unless doing so would materially defeat the parties' agreement.

42. No Waiver

A party's failure to enforce a provision on one occasion does not waive that provision on another occasion.

43. Headings

Section headings are for convenience and do not change the meaning of the Agreement.

44. Contact and Notices

Notices to Tunza may be sent electronically to hello@tunzaproperty.com.

Tunza may send notices to the email address Customer provided during signup.

Customer is responsible for keeping that email address current.

45. Electronic Acceptance

By selecting the checkbox presented in Stripe Checkout stating that Customer agrees to Tunza's Terms of Service and then completing the subscription purchase, Customer:

1. acknowledges having access to this Agreement before payment;
2. agrees to this Agreement;
3. authorizes the recurring monthly charge displayed at Checkout;
4. confirms that Customer has authority to obtain the services for the identified property; and
5. consents to electronic records and electronic contracting.

Customer should save or print a copy of this Agreement for their records.