Frequently asked questions

You can, and plenty of landlords do. The question is what it costs you: driving to the property for a visit, taking time off for a contractor appointment, chasing down photos after the fact. If your time is worth more than that, or the property isn't close enough to make it easy, Tunza handles the on-site part so you don't have to. You keep making the decisions; we handle the legwork.

A handyman fixes things after you know something's wrong. We're the layer before that: the recurring visits, the contractor access, the documentation that tells you a problem exists before it gets expensive. This is designed to work alongside a handyman you already trust, not to replace them: we coordinate access and scheduling around your existing vendors.

A property manager typically takes over leasing, tenant placement, rent collection and a percentage of your monthly rent in exchange. If you want to keep control of those decisions, but still want reliable local support for the physical side of ownership, that's exactly the gap Tunza fills. We don't touch your tenants, your leases or your rent.

Yes. Living nearby solves the distance problem, not the time problem. A scheduled visit, a documented photo report and a contractor meeting still take real hours out of your week even when the property is five minutes away. If the property is close by and the hours are the problem rather than the distance, that is exactly the gap this is built for.

Tunza is built around scheduled, recurring support, not 24/7 emergency response. As part of onboarding, every client receives an Emergency Information Sheet with owner contacts, vendors, access instructions and escalation steps, so you and your tenants know exactly who to call and what to do if something urgent comes up outside of a scheduled visit.

Both plans include your scheduled monthly condition visit, a detailed photo report, maintenance coordination, the Property Operations File and the annual property operations review. Tunza Essential is for owners who mainly need reliable eyes on the property; contractor access is booked as needed at the Essential member rate of $149. Tunza Plus is for owners who want more of the physical logistics handled: it includes one contractor access appointment each month, raises maintenance coordination from 2 to 4 routine issues per month, and adds priority scheduling, annual aerial exterior documentation and lower rates on anything extra. See our pricing details for the full breakdown.

We meet your contractor at the property, provide access, stay on-site for up to 60 minutes, document the visit with photos, and secure the property afterward when the work is done. It covers the access and coordination around the appointment, not the trade work itself. You select the vendor, approve the scope, approve the pricing and approve the spending. The appointment included with Plus does not roll over month to month.

Once a year on Tunza Plus, we take aerial photography documenting visible rooflines, gutters, chimneys and other exterior areas that are difficult to view from ground level, and file it with your Property Operations File. It is visual documentation only. It is not a roof inspection, a structural inspection, an engineering inspection or a code inspection, and it does not replace evaluation by a qualified professional. If something in the imagery looks like it needs a trained eye, we tell you so you can bring one in.

We tell you before we book it. Contractor access is priced as a flat, predictable appointment rather than metered time, so if a job looks like it will run long, we'll flag that upfront rather than surprise you with an open-ended charge afterward.

Yes. If you're on Essential and find you're regularly booking contractor access, moving to Plus usually makes sense, and the reverse is true if a Plus property isn't using its monthly appointment. Reach out and we'll sort out the timing.

No. We do not provide real estate brokerage, leasing, tenant placement or rent collection services. Those decisions and relationships stay entirely with you.

No. You're welcome to use your own preferred vendors; we coordinate access and scheduling around them. If you don't have a vendor for a specific issue, we can suggest options, but you approve and engage every vendor directly.

Whichever way works for you: a lockbox at the property, a key we hold, meeting us there, or a tenant or building super letting us in. Lockbox combinations, alarm codes and keypad codes are never typed into our website or stored in our online systems. We arrange them with you directly. When a visit or contractor appointment ends, we secure the property using the locks you have provided.

We back our recurring services with two guarantees. Under the Documentation Promise, if we confirm a scheduled visit and don't deliver your photo report within one business day, you get one additional standard property condition visit at no charge. Under the Access Reliability Promise, if we confirm a contractor access appointment and fail to arrive during the agreed window for reasons within our control, then if you paid for that appointment as an add-on we waive or refund our fee, and if it was the one included with Plus you get one additional contractor access appointment of up to 60 minutes at no charge. Complimentary visits and appointments have no cash value, require an active subscription, and must be scheduled within 60 days. Full terms are in the Service Agreement.

We currently have capacity for up to 10 properties across North Jersey. That limit is intentional so every property gets consistent, personal attention rather than being spread across an unlimited client list.

We serve self-managing landlords across North Jersey, including Essex, Union, Passaic, Bergen, Hudson and Morris counties. See our Locations pages for specific towns, or check eligibility and we'll confirm fit for your address.

Submit the eligibility form anyway. We're not able to serve it today, but we'll keep your details and reach out if that changes. We'd rather know where the demand is than turn you away without a record of it.

Month to month, with no long-term contract. You're billed per property, per plan, and can adjust or end service without waiting out a term.